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Juliann Rich

Office Administrator

With a wealth of experience working on high-performing teams, Juliann Rich, our Office Administrator, is the person behind the scenes who makes things run smoothly at Navigate Forward.

While you may not work directly with Juliann, you’ll find her touches in everything we do here, from streamlined processes to efficiently organized operations. She is a certified Six Sigma Green Belt as well as a Project Management Professional (PMP). In her last position, she was a Business Operations Analyst at Securian Financial where she helped her team in maintaining quality standards, leading continuous improvement efforts, and analyzing data trends.

Able to balance being both creative and analytical, she holds an undergraduate degree in Communications with emphases in Mass Media and Marketing, English Writing, and German from Concordia College and a Master of Fine Arts degree in Creative Writing from the University of Minnesota – Twin Cities. She’s the author of four published books for young adult readers and numerous short stories.

Her writing talent is put to good use in the volunteer work she does to craft “puppy bios” for Underdog Rescue, a pet rescue rehabilitation and placement nonprofit. She also enjoys volunteering at the Dorothy Day House where she serves meals to those in need. In both the hottest days of the summer or the coldest days of winter, Juliann assembles and distributes blessing bags containing essential necessities to the unhoused.

In her free time, she loves to stay active by hiking with her dog and rowing on Birch Lake, which is near her home in White Bear Lake.

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